Terms & Conditions We aim to make shopping with us – whether in store or online – as easy and pleasant as possible. Accordingly we try and keep the small print to a minimum! Firstly an update re COVID 19
We along with almost all other retail have been closed by order of the government. While this is most unfortunate we fully support it in these unprecedented times.
On line ordering is still available. However we will only be able to process your order when we have been advised it is safe to do so. While we hope this will be soon we have no idea how long it will be and it is outside our control. By placing your order you acknowledge this. Please be aware this time line will also apply to any refunds – we can only process when we are back in action. Firstly a small note on colours – the ONLY way to get an accurate idea of what a colour looks like is in store by looking at our hand made colour charts, featuring examples of the colours themselves. Printed colour charts are less accurate, web charts less so again. So please bear that in mind when browsing! So to those “T&C’s”: In order to complete a transaction on our website it is necessary to agree to our Terms & Conditions (via a check box) prior to completing a transaction. KennedyArt Cancellation and Returns Policy: At KennedyArt we understand that there may be occasions where you need to return goods to us. To make the returns process as easy as possible, we have set out the following guidelines: 1. Returns Conditions The product must be in its original condition and include all original packaging materials and labels. The returns must include information stating the customer order number as proof of purchase. We cannot accept the return of used or damaged goods. Please wrap goods for return carefully so as to avoid damage. Note colour tubes must be handled carefully – if crushed at all they are unsaleable and as such damaged. This also applies to paper. The customer is responsible for the cost of returning the goods. 2. Returns Period Full refunds can be made up to 14 days from receipt of your order. Store credit will be issued from 15 days up to 28 days from receipt of order. There is no refund on clearance items. 3. Returns Address Please address all returns to: M Kennedy & Sons Ltd 12 Harcourt St Dublin 2 4. Cancellation Policy Orders may only be cancelled within 24 hours of KennedyArt receiving the order. If goods have already been dispatched then the customer is responsible for the cost of returning the goods. Cancellations will only be processed and monies refunded once the goods are returned and in perfect condition. It is advised that you call us as soon as possible on +353 1 475 1749 and let us know you wish to cancel your order. The terms and conditions of KennedyArt.com do not affect your Statutory Rights.